Refund Policy

At The Scentor, customer satisfaction is our priority. We offer a 15-day refund policy to ensure a safe and confident shopping experience for our customers in Karachi and across Pakistan.

Eligibility for Refunds

You may request a refund within 15 days of receiving your order if:

• The product is unused, unopened, and in its original packaging
• The item is damaged, defective, or incorrect upon delivery
• The perfume does not match the order placed

To be eligible for a refund, proof of purchase is required.

Non-Refundable Items

Refunds will not be applicable if:

• The product has been used or tampered with
• Packaging is damaged after delivery
• The request is made after 15 days of delivery
• The issue is due to personal preference (e.g., fragrance choice)

Refund Process

To initiate a refund with The Scentor:

1. Contact our customer support within 15 days of delivery
2. Share your order number and reason for the refund
3. Our team will review your request and guide you through the return process

Once approved, refunds will be processed after the product is received and inspected.

Refund Method

• Refunds are issued through the original payment method or store credit
• Processing time may take 7–10 business days, depending on your payment provider

Shipping Costs

• Shipping charges are non-refundable unless the return is due to a mistake or defect from The Scentor
• Return shipping costs may apply in certain cases

Our Commitment

The Scentor is committed to delivering high-quality, authentic perfumes. Our 15-day refund policy is designed to protect our customers while maintaining fairness and transparency.

Contact Us

For any questions regarding refunds or returns, please contact The Scentor through our Contact Us page. Our support team is available to assist you.